Support Operation
Technical Support SOP
Standard support process for COLORJET installation, calibration and troubleshooting.
Service SOP
Technical Support Standard Operating Procedure
Use this as a public/internal service flow page for machine support.
01
Receive Issue
Collect customer name, machine model, serial, location, issue details, photo/video and urgency.
02
Technical Assessment
Engineer checks printhead, ink flow, RIP/software, media, power and mechanical condition.
03
Remote Guidance
Basic troubleshooting by phone, WhatsApp, video call or screen sharing.
04
On-site Service
Schedule engineer visit if remote support cannot solve the issue.
05
Parts Replacement
Confirm required parts, cost, availability and replacement approval.
06
Service Close
Record final status, test print result, customer confirmation and next maintenance advice.