Service Desk Workflow
Service desk workflow for COLORJET machine support, engineer scheduling and issue control.
Service Ticket Lifecycle
Use this workflow for machine installation, emergency support, printhead calibration, spare parts replacement and AMC service.
Customer submits issue through service request, WhatsApp, call or engineer report.
Support control checks machine model, serial, issue category, location and urgency.
Engineer tries remote diagnosis, RIP/software check, cleaning guidance or parameter correction.
If on-site required, assign available engineer with visit date, location and parts requirement.
Engineer updates issue, solution, used spare parts, customer confirmation and next maintenance note.
Pending, repeated, warranty and paid-service issues appear in management dashboard.
Recommended Service Board
New
Need triage
Assigned
Visit scheduled
In Progress
Closed
Customer confirmed