Service Terms
Technical service, installation, maintenance and after-sales support terms.
Service Request
Service requests should include machine model, issue details, photo/video proof and location.
Service Charge
Warranty, non-warranty, travel cost, parts cost and emergency support charge may vary by case.
Customer Responsibility
Customer must maintain proper voltage, grounding, environment, cleaning routine and approved consumables.
Service Record
Major service work should be recorded with service report, replaced parts list and customer acknowledgment.
For final legal enforcement, customers should follow the signed quotation, invoice, delivery challan, service report or agreement issued by COLORJET Bangladesh.