Delivery Policy

Delivery is arranged after the applicable payment, stock/import status, customer site readiness and delivery conditions are confirmed in writing.

1. Delivery scope
The approved quotation or invoice identifies what is included, such as machine, accessories, packing, delivery, installation, training or consumables. Items not listed are not assumed included.

2. Site readiness
The customer is responsible for a safe, accessible site with the required electrical supply, grounding, space, access route, media and production conditions. Delivery or installation may be rescheduled if the site is not ready.

3. Inspection and handover
The customer or authorized representative should inspect the supplied items at handover and report visible transit or quantity issues promptly through the official channel. Installation completion, training and acceptance may be recorded on a job card or handover document.

4. Delivery timing
Delivery dates are planned in good faith but can be affected by supplier, shipping, customs, transport, weather, safety or regulatory conditions beyond reasonable control.